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Frequently Asked Questions

How can I place an order?

If you are purchasing for the first time, start by filling out the required customer paperwork and credit application. See Resources tab for downloads.

Once you have completed the paperwork, please email it to info@janed.net.

How do I contact customer support?

Email us at info@janed.net.
Call us at 864-268-8967.

Do you ship internationally?

We currently do not ship outside of North America (USA, Canada, Mexico).

Where can I find Safety Data Sheets.

Safety Data Sheets can be requested through the form located in the Resources tab.

Technical Data Sheets are available for download from the Data Bulletin Library in the Resources tab.

What is your lead time?

If we do not have what your looking for in stock, our typical turnaround is 48-72 hours for most products.

How is shipping done?

All orders are shipped customer collect (FOB Taylors, SC) via the customers' preferred LTL Carrier.

Do you accept returns or exchanges?

Per our terms and conditions located in section five, “No Products may be returned without first obtaining the written authorization of JEI. For any authorized returns, you (i) will be responsible for all costs of packing, shipping, refurbishing and damage related to Products, and (ii) will pay to JEI a restocking fee.”

Do you take Credit Card payments?

Yes, only VISA or Mastercard. We do not accept American Express. Please note that all credit card payments have a 3% processing fee.